About Us

Bill Eaton William “Bill” Eaton Sr. graduated from Nursing School in 1989 with an Associates Degree from Beaufort Technical College in Beaufort, SC. After graduation, he has worked in many different areas of the hospital setting and in the Out Patient setting. He began his career in the Intensive Care Units (Open Heart, Medical Surgical Trauma, Neuro) of the Regional Trauma Center located in Savannah Georgia. From the ICU areas he moved into the Post Recovery Care Unit. In 1993, he left the hospital for the Home Health Setting as a Staff Nurse. He was promoted from Staff Nurse to Patient Care Coordinator and then to Wound Care Branch Administrator. In 1995, He returned to the hospital setting to become one of the first Case Managers at Memorial Medical Center in Savannah, Ga. He completed Diagnostic Related Group training and began the process of working with Physicians in their learning process of DRG usage and requirement under the new Medicare Guidelines.

In 1997, after moving to Asheville, NC, he began working in the Intensive Care Area. In 2000, he moved to Thoms Rehabilitation Hospital where he started as a staff nurse on the Brain Injury Unit while also gaining experience on the Spinal Cord Injury Unit also. He was promoted to Case Manager for the Brain Injury Unit with also covering the SCI Unit as needed. In 2005, he moved to the Private Sector and was hired at as a Worker Compensation Case Manager, became certified as a Medical Case Manager. He also has certifications in Legal Nurse Consulting, Nurse Life Care Planning.

He and his wife started their own Medical Case Management and Rehab Services Company in September 2007.

Donna Eaton graduated from Nursing School in 1982 with an Associates Degree. She has worked in numerous areas within both the hospital setting and the outpatient settings. She began in the Intensive Care Units, then moved to the Pre Op and Post Op Recovery Room settings. In 1993, she left the hospital setting to move into the Home Health arena, at which time she handled 8 to 10 patients a day. In Home Health, she was responsible to see her assigned patients, review their needs, perform any medical procedures ordered by the MD and report any abnormalities that may have occurred to the MD or the appropriate individual care providers.

In 1997, after moving to Asheville, NC she returned to the Hospital setting and has been working on the Cardiology Step-Down Unit. She took the Legal Nurse Consulting Course in 1999 and received her National Certification as a Legal Nurse Consultant. She will be attending the Nurse Life Care Planner Course under Kelly Lance in the Spring of 2008 to acquire her Certification. She will also be attending a Medicare Set Aside Course under Shelene Giles in the Spring of 2008.

They are a member of the Asheville Chamber of Commerce and SEMCM is certified as a Serviced Connected Disabled Veteran Owned Business.

Mission Statement

Southeastern Medical Case Management & Rehab, Inc. mission is to provide Quality Case Management and other appropriate services with the utmost emphasis on communication within all parties and complete advocacy for the Client (Patient) to ensure that while the Client receives appropriate, timely and complete care to meet each individual’s needs that Cost containment for the Payor source will be observed and considered throughout. We will provide the Referral source aka Payor Source timely and complete up to date medical information to ensure that they are able to make appropriate and timely decisions on treatment authorizations. Quality and communication are our number one concerns when dealing with any Client or Referral Source on a daily basis.

Definition of Case Management:

Case management is collaborative process that assesses plans, implements, coordinates, monitors and evaluates the options and services required to meet the client’s health and human service needs. It is characterized by advocacy, communication, and resource management and promotes quality and cost effective interventions and outcomes.

Philosophy of Case Management:

Case management is an area of specialty practice within one’s health and human services profession. Its underlying premise is that everyone benefits when clients (1) reach their optimum level of wellness, self management, and functional capability: the client’s being served; their support systems; the health care delivery systems; and the various payer sources.

Case management facilitates the achievement of client wellness and autonomy through advocacy, assessment, planning, communication, education, resource management, and service facilitation. Based on the needs and values of the client, and in collaboration with all service providers, the manager links clients with appropriate providers and resources throughout the continuum of health and human services and care settings, while ensuring that the care provided is safe, effective Client-centered, timely, efficient, and equitable. This approach achieves optimum value and desirable outcomes for all—the clients, their support system, the providers, and the payers.

Case management services are optimized best if offered in a climate that allows direct communication among the case manager, the client, the payer, the primary care provider, and other service delivery professionals. The case manager is able to enhance these services by maintaining the client’s privacy, confidentiality, health, and safety through advocacy and adherence to ethical, legal, accreditation, certification, and regulatory standards or guidelines.

Certification determines that the case manager possesses the education, skills, knowledge, and experience required to render appropriate services delivered according to sound principles of practice.